A Quick Guide On the Arris Router Troubleshooting
Likewise any other networking device, the Arris routers also pose certain issues and errors to its users. These issues may arise due to network disconnectivity, power outages, outdated firmware, and many others. Thus, to ensure a seamless surfing experience and to fix common errors, users must understand the effective Arris router troubleshooting options.
Therefore, this guide is specifically designed to make the users aware of the common issues and quick fixes. Apart from this, Arris SurfBoard router troubleshooting helps users ensure the optimal wifi router’s performance. Hence, read this guide for the complete details!
Common Issues For Why to Troubleshoot Arris Router
There is no denying the fact that Arris routers provide seamless connectivity within your premises. Despite this, some users often come across several kinds of issues, that may halt the functioning of this networking device. Here are some of the main issues users face with their Arris wifi routers:
Unstable Network Connection
Having a stable and reliable network connection is a must to ensure the optimal working of a wifi router. However, an unstable network connection could lead to several further issues and also result in the Arris router not working issue.
Signal Interferences
Network interference or obstructions such as mirrors, microwaves, baby monitors, or other heavy furniture may hinder the network signals. These hindrances may also halt the Arris router processes.
Power Outages
Improper or no power supply could potentially lead to significant issues associated with the Arris routers. Even if a single device is not getting the required power supply, then the Arris router may work unintended.
Loose Cable Connections
Loose or no connected ethernet cables, power adapters, etc. could also interrupt the normal functioning of the Arris router. Additionally, if the cable is not connected properly at both ends, then the devices will not be working adequately.
Damaged Cables or Power Adaptor
If the ethernet cables, power adapters, and electrical outlets are not working properly or found damaged, then your Arris router cannot function properly.
Outdated Router Firmware
An outdated firmware version and corrupted file could also give rise to the Arris router issues. Additionally, if the firmware file is not compatible with your device, then the router not work as it intends to.
Technical Glitches & Bugs
A minor technical glitch or software bug could pose major issues with the Arris routers, that require immediate troubleshooting. Additionally, such internal bugs would not let the router work efficiently.
Network Congestion
If your network is congested or overloaded with too much traffic, then the router may denied to work or connect to your device.
Incorrect Router Configuration
The Arrus router doesn’t work properly if the router is not configured appropriately. Moreover, if you forgot to save the settings after configuration, then the router still requires troubleshooting.
Browser or App Issues
The Arris router issues also occur when the ARRIS SURFboard Manager app and the web browser are not updated to the recent versions. Additionally, unwanted browser data could potentially affect your surfing experience using the Arris router.
Enabled VPN/Firewall
Intentionally or unintentionally, if the VPN, Firewall, etc. security software are enabled while configuring or using the router, then issues may persist.
Effective Arris Router Troubleshooting Tips
Now that you are well aware of the common issues associated with the Arris router. Additionally, you have recognized the need for the Arris Modem router troubleshooting. So, here are some of the proven troubleshooting tips can opt to resolve the aforementioned issues:
- Firstly, ensure that you have a stable wifi network. Or, you can stabilize the network using ethernet cables.
- Eliminate all the obstructions and interference compromising the signal strength and network range. Unless relocate your Arris router for a better range.
- Inspect and confirm that all the devices received adequate power supply.
- Check all the cable connections if they are connected tightly at both ends. If any cable or power adapter is damaged or not working, replace them immediately.
- In case the electrical sockets are faulty or not working, then use another wall outlet.
- Make sure that your router’s firmware is updated with the recent version.
- To avoid the technical glitches and bugs, power cycle or reboot your router.
- When your network is congested, then change the network bandwidth or IP settings.
- Additionally, ensure that you’re connected only to those devices which are in use.
- Double-check the router configuration and settings and save the settings carefully to ensure the router’s proper working.
- Confirm that the ARRIS SURFboard Manager app is of latest version and has all the necessary permissions.
- Clear the unwanted browser data including cookies, cache, etc., or shift to another browser or update it.
- Ensure that you have disabled the VPN/Firewall, etc. extensions while using the router.
- If no other solution works, reset your router to resolve the persistent issues.
If still looking for help, drop us a line!
FAQs
Do I Need to Reset to Troubleshoot the Arris SurfBoard Issues?
Yes, you can try resetting your router to troubleshoot the Arris Surfboard issues if other troubleshooting methods don’t work.
What Will the Light Color on the Arris Router be After Arris Router Troubleshooting?
You will see a solid green LED on the Arris router after troubleshooting it, which represents the connection is established and the device is connected to the internet.
How Long Does the Arris Router Take to Complete the Power Cycling?
The Arris router takes around 30 seconds to complete the rebooting process.
What to Do if Your Arris Router Doesn’t Work After Trying All the Troubleshooting Tips?
If the Arris router doesn’t work even after trying all the troubleshooting methods, then there must be a hardware issue. To resolve this issue, you can reach us to know more or change the device.